公共服务集成视域下档案部门的协同合作与服务转型

摘要

为应对日渐凸显的公共服务碎片化情形及其造成的服务效率低下等困境,以“系统集成”改革公共服务,已成为政府和学界的共识。档案部门一直以来参与政府信息公开业务,为其继续参与“一站式”的政府公共服务集成改革提供了经验,但同时也面临着与其他相关单位博弈、协同机制尚不完善以及自身参与协同合作的服务类型有限等问题。所以应明确自身在集成框架中的地位和功能,力争建立广泛多元的合作渠道和抢占数据整合的主动权,最终通过参与扁平化改革来促进公共服务的团队化与流程化改造。

Abstract

In order to cope with the increasingly prominent public service fragmentation situation and the resulting inefficiency in service, reforming public services with“system integration”has become the consensus of the government and the academic community. The archives department has always been involved in the government information disclosure business, which provides experience for its continued participation in the “one-stop”government public service integration reform. However, it also faces problems such as competing with other relevant units, imperfect coordination mechanism and the limited types of services involved in collaborative cooperation. So archives departments should be clear about their position and function in the integration framework, strive to establish extensive and diversified cooperation channels and seize the initiative of data integration, and finally promote the teamwork and process transformation of public services by participating in the flat reform.

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